Important Telephone Numbers in Mexico City
Keep this Mexico City phone-number guide available when you travel, live, study or work in the capital. It covers the main emergency number, public assistance, healthcare, transportation, airport, electricity, water and other useful services.
Mexico's national emergency number. In Mexico City, 911 is the primary number for urgent police, fire, medical and other emergency assistance.
📞 Call 911LOCATEL provides 24-hour information and assistance for Mexico City residents and visitors. It can help with government services, procedures, transportation and many non-emergency situations.
📞 Call LOCATEL🚨 Emergency Telephone Numbers in Mexico City
National Emergency Number
The main emergency number in Mexico. Use it for police, medical emergencies, fire and other urgent situations.
📞 911Mexico City Police
For immediate police assistance and urgent security emergencies in Mexico City.
📞 911Fire & Rescue
For fires, rescue situations and other serious emergencies requiring firefighters.
📞 911Medical Emergency / Ambulance
For life-threatening medical emergencies and requests for emergency assistance.
📞 911LOCATEL
Mexico City public information and assistance line. Available 24 hours a day. English assistance is available through the service.
📞 55 5658 1111Mexico City Tourist Assistance
Tourist assistance for visitors who need help with travel-related issues, documents, transportation or contact with authorities.
📞 55 5286 7097Mexico City Tourist Assistance
Additional tourist assistance line. Official Mexico City information lists extensions 2104 and 2309.
📞 55 5286 9077🏥 Hospitals, Health & Medical Services
IMSS National Contact Center
Official IMSS telephone assistance for appointments, procedures and services.
📞 800 681 2525ISSSTETEL – Mexico City
ISSSTE telephone service for beneficiaries, including information and medical appointment assistance.
📞 55 4000 1000Health Line – Mexico
Free medical orientation line provided by Mexico's health authorities.
📞 800 006 2666AICM Medical Emergency – Terminal 1
Medical emergency service at Mexico City International Airport. Airport information also lists extension 2243 through the main switchboard.
📞 55 5571 3084AICM Medical Service – Terminal 2
Mexico City International Airport Terminal 2 switchboard; medical service is listed at extensions 7007 and 7008.
📞 55 2598 7000🚇 Transport, Metro & Airport
Mexico City Metro – Information
Telephone information and orientation service for the Mexico City Metro.
📞 55 5627 4460Metro Customer Service
Official Mexico City Metro customer information telephone line.
📞 55 5627 4741AICM Airport Information
Main information and switchboard number for Mexico City International Airport (AICM).
📞 55 2482 2400AICM Terminal 2
Main telephone number for Mexico City International Airport Terminal 2.
📞 55 2598 7000⚡ Water, Electricity & Public Services
CFE Electricity Service
Official CFE telephone number for electricity service questions, procedures and reports.
📞 071SACMEX Water & Hydraulic Infrastructure
Mexico City water service line for reports involving hydraulic infrastructure, leaks and water-related problems.
📞 55 5654 3210LOCATEL – City Services
24-hour Mexico City public-service information and assistance, including reports and government procedures.
📞 55 5658 1111Mexico City Citizen Services
LOCATEL can receive citizen service requests and provide information about Mexico City government services.
📞 55 5658 1111SACMEX Water Service
Use this number to report water leaks and other problems with Mexico City's hydraulic infrastructure.
📞 55 5654 3210🌎 Useful Information for Tourists & International Visitors
Lost Passport or Documents
If your passport, identification, mobile phone, airline ticket or other belongings have been stolen, LOCATEL can provide information and help guide international visitors toward the appropriate authorities and embassy or consular contacts.
📞 LOCATEL: 55 5658 1111Tourist Assistance
Mexico City's official visitor information lists tourist assistance numbers that can help visitors with trip-related issues, transportation, documents and coordination with embassies or authorities.
🛡️ What to Do in an Emergency in Mexico City
1. Call 911 for immediate danger
Give the operator your location and explain what happened. Mexico City's emergency system is designed to receive emergency calls locally.
2. Give a precise location
If possible, provide the street, colonia, alcaldía, nearby landmark, hotel name or other recognizable location.
3. Use LOCATEL for non-emergencies
LOCATEL is particularly useful when you need information, public-service assistance or guidance rather than an immediate emergency response.
4. International visitors can request assistance
LOCATEL provides assistance to international and Mexican visitors and can help with information involving transportation, stolen documents, missing persons and government services.
❓ Frequently Asked Questions
What is the emergency number in Mexico City?
The main emergency number in Mexico City is 911. Mexico City's official visitor information states that 911 is the national emergency number and provides the fastest emergency response.
What number should tourists call in Mexico City?
For an immediate emergency, call 911. For non-emergency information and assistance, tourists can contact LOCATEL at 55 5658 1111. Mexico City also publishes tourist assistance telephone numbers for visitors.
What is the LOCATEL number in Mexico City?
LOCATEL can be reached at 55 5658 1111. The service operates 24 hours a day and provides information about Mexico City programs, services, procedures and institutions.
What number do I call for an electricity problem in Mexico City?
CFE states that 071 is its official telephone number for customer service, questions and electricity-related reports.
What number do I call for a water leak in Mexico City?
SACMEX lists 55 5654 3210 as its telephone line for failures in Mexico City's hydraulic infrastructure, including water-related reports.
What is the Mexico City Airport telephone number?
The Mexico City International Airport (AICM) lists 55 2482 2424 and 55 2482 2400 as its main switchboard and information numbers. Terminal 2 uses 55 2598 7000.
What is the Mexico City Metro telephone number?
The Mexico City Metro publishes several telephone information lines, including 55 5627 4460, 55 5627 4914 and 55 5627 4741.
Are these numbers useful for international visitors?
Yes. Mexico City's official visitor information specifically explains that LOCATEL can assist international visitors with issues such as stolen documents, transportation, missing persons, tourist information and contact with embassies or government agencies.
📌 Official Information Sources
The numbers on this page have been checked against official Mexican or Mexico City government and institutional sources, including Mexico City's emergency and LOCATEL information, the Mexico City International Airport, CFE, SACMEX, IMSS and ISSSTE.
Page information reviewed: September 2026